How we deliver service
Alfa Laval Marine Service handles not only the needs of the moment but also the planned service efforts that keep your equipment going strong. We can support you worldwide, 24/7 and over time – delivering remotely, on board, at our service centres and in dry dock.
Why trust Alfa Laval as your marine service partner?
With over a century of marine experience and a staff of dedicated field service engineers on call worldwide, our Marine Service organization provides constant support. Here’s how it worked in 2025:
- 2,087 customers helped
- 8,077 remote support errands
- 7,018 onboard visits
- 842 harbours visited
Resources and expertise – where and when you need them
Support for global shipping combines long distances and hard-to-reach locations with time-sensitive logistics. Leveraging our worldwide network and high flexibility, we provide efficient, reliable service through four delivery methods.
Remotely
When speed and simplicity are in focus
As technology moves forward, we are resolving more urgent tasks without ever setting foot on board. Our 24/7 Service & Support function provides round-the-clock remote assistance by phone and online. And on the growing number of vessels equipped with the technology, we can use augmented reality (AR) to interact with and instruct crews. Add to this our growing range of connectivity and monitoring solutions for key equipment.
Remote service means:
- Connection with experts in real time – across distances or when physical access is restricted
- Crew enablement that builds confidence while preventing or limiting downtime
- Reduced costs and CO2 footprint tied to onboard attendance
- Data-based opportunities to improve maintenance routines and shift from reactive to proactive action
On board
When direct access to equipment is needed
Sometimes there’s no substitute for hands-on access to equipment, whether we perform the service or deliver the tools for crews to do it themselves. Our onboard maintenance solutions extend from genuine spare parts to complete packages for compliance care. And we’re ready to attend your vessels anywhere in the world. Our certified engineers can perform complex tasks, train crews or make in-depth assessments of condition and performance.
Service on board provides:
- Smooth operations and continuous peace of mind
- Practical answers to complex needs and urgent demands
- Expert maintenance, operational and regulatory insights
- Well-founded solutions for addressing new challenges
At service centres
Putting specialist capabilities in easy reach
Alfa Laval service centres are dedicated facilities near major ports and shipyards, staffed by experts and backed up by our central knowledge. They offer specialized services such as reconditioning of heat exchanger plates or repairs of boiler equipment – using skills, tools and knowledge that local workshops don’t possess. In addition, they provide a local base for quick dispatch of genuine spare parts and field service engineers.
Our service centres ensure:
- Qualified service resources located near your operations
- Fast response times when onboard attendance is needed
- Simplified logistics for component-related services
In dry dock
Preparing you for years of performance
Through our dry dock offering, we coordinate our service resources to match your dock schedule. That way, your vessel gets what it needs for years of performance in the following period at sea. With our in-depth assessments for pre-inspection, both you and we can plan effectively. When the time for dry docking comes, we can provide on-time deliveries, installation supervision and even hands-on assistance, supported by our nearby service centres.
Our dry dock offering supports:
- More effective and cost-efficient use of scheduled downtime
- Advance knowledge of key renewal/repair needs
- Awareness of available upgrades and optimizations
- All parts, materials and skills on hand when your vessel arrives
Alfa Laval Marine Service
Worldwide and 24/7, Alfa Laval Marine Service is your path to greater uptime, optimized performance and true peace of mind. Our network is always on call, and our service offering brings reliability, efficiency and compliance throughout your equipment's lifetime.
24/7 Service & Support
Contact us anywhere, anytime:
+46 4636 7700
marine.service@alfalaval.com
Our global network of service centres centres, distribution centres and field service engineers is always ready at assist you.