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Support services

Every minute is costly when a problem slows you down. With expert engineers stationed in every part of the world, we can help you quickly solve any issue. All of our support services have the same goal of maximizing your equipment’s availability and uptime. For expert assistance anytime, anywhere

Alfa Laval possess OEM knowledge, operating/service experience and full documentation for all products and systems delivered by the Group such as marine steam boilers, inert gas systems, thermal fluid heaters, burners, control systems, waste heat recovery units and heat exchangers. We  also repair and upgrade a variety of 3rd party boiler and burner systems. We have the knowledge and professionalism to design and deliver solutions that contribute to safe and reliable operation of your equipment, low life cycle costs and environmentally friendly operation.

Repairs onboard

Highly skilled boilermakers and welders from our own factories are trained to carry out effective repair procedures that meet classification requirements in one go.

Cost-effective solutions

Alfa Laval are dedicated to developing and offering solutions that are cost-efficient in terms of operation and focus on the environmental aspects. We evaluate repair costs, vessel downtime/off-hire, and operation costs before recommending our solution. We have developed solutions for replacement/retrofitting of complete systems, leaving the customer with fully up-to-date equipment and, in many instances, with less disruption of the vessel than a traditional repair/replacement.

Environmental aspects

In light of the rising operating costs of today’s vessels, we have also developed solutions for optimization/utilization of waste heat, especially from engines, that will help minimize the vessels’ operating costs. Our After Sales engineers work out solutions that take into account environmentally compatible technologies and comply with all standards and regulations.

LNG lifetime extension program

Economic realities have made it attractive to extend LNG vessels’ service life. Alfa Laval helps ensure the continued performance of your inert gas generator by inspecting critical components, e.g. the combustion chamber, valves and chiller unit. We then advise you on what parts should be replaced and why. Together, we form a detailed plan to ensure long term performance with no surprise costs.

  • Telephone support
  • Service follow-up
  • Troubleshooting
  • Inspection