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Global Service Center Manager

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a Global Service Centre Manager reporting to Global Service Operations.

About the job
Global Service Operations is a team that is supporting our sales and service organization around the globe to improve the customers experience with us. Currently we have 73 service centers located close to our customers. You will work with our Sales Companies around the world to assess the current situation and based on gaps, support and further professionalize the way of working in the service centers. Furthermore, you will support the building of new service centers and drive a customer and service oriented culture. The position will be based in Lund and involves a certain amount of traveling (30-50 days per year).

Who are you?
We are looking for someone who has a passion for Service and with a good level of business understanding, commercial drive and analytical experience. You should have a high capacity for networking and a social capability to make good connections with the team and throughout the Alfa Laval organization. You are structured and can enjoy different tasks in a rapidly changing and growing work environment and your English is excellent in verbal & written communication.

What you know?
You are a service and customer minded person with industrial service experience and preferably a university degree i.e. Mechanical engineering or Maintenance. 5-10 years work experience in Service is mandatory. Experience from change management as well as managing service workshops will be valued.

What’s in it for you?
We offer a challenging position in a young and motivated team, with a clear agenda to make a difference. Your work will have a true impact on Alfa Laval’s future success.

For more information, please contact
Jens Pulczynski, Manager Global Service Operations, +49 171 976 6060
Caroline Ambuhm, HR, +46 709 217 630

Union information
Jesper Berg, Akademikerna, +46 (0)733 885723
Bror Garcia Lantz, Unionen, +46 (0)709 366985

Welcome with your application and CV no later than the 4th of march 2017.